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FAQ Topic: Event registration

Home » FAQ » Event registration
  • I have paid but am I not on the riders list ?

    The organiser handles/checks the payments manually. Please allow him some time to verify/approve the payments.

  • Can I pay in installments ?

    NO !

  • I can’t see the registration form.

    You must be a registered user with freerides.org and logged in to register for any event. Click here to login.

  • I have registered but I haven’t received an email afterwards.

    Go to your personal “registrations page”. There you can resend the last sent email (with payment info).

  • I have registered for an event, now what ?

    If you have registered, you will automatically receive a confirmation email with the info you entered during registration as well as payment instructions. Also check your spam ! In some cases the payment info is also available through your personal “registrations page“.

  • I haven’t received the confirmation email.

    There are 2 confirmation emails, both are sent automatically. Always check your spam folder first.

    1. The confirmation email to activate your account. If you haven’t received this contact us.
    2. The confirmation email you receive after registration is not necessary to pay/complete your registration. You can find all necessary info on your personal page.
  • Can someone else pay for me ?

    Yes, BUT… You must use always use this description: “BOOKINGS ID – NAME OF USER WHO REGISTERED THE BOOKING – EVENTNAME”.

  • Can someone else register for me ?

    Yes, BUT… let them do it through your account, to avoid any confusion for the riders list/payment.

  • I have a question about my payment.

    We don’t have any insight on payments. We only control the system which is used to register for an event. You pay directly to the organiser who manages the payments in the system. We don’t know more than you can see on your registrations page.

  • There’s an error in the information I entered.

    No problem, contact us and we’ll correct it.

  • I can’t go, can I sell my place ?

    That depends on the organiser. Not every organiser allows it and some have some conditions. You have to ask the organiser to get an answer tot this question.

  • Why do I have to fill out my information again on the booking form ?

    You have to fill it out again, because you can register for someone else.

  • I have paid but I received an email that my registration was rejected/cancelled.

    If you receive an email your booking got cancelled or rejected, it can have several reasons with the most important one ‘not having paid on time’. Ask the organiser for more info. We can’t tell you. We manage the system, not the registrations.

  • I can’t go, can I get a refund ?

    That depends on the organiser. Generally speaking, refunds are a no-go but it depends on the circumstances. Contact the organiser to get an answer to this question.

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